How to generate an enrolment confirmation letter / letter to confirm study
Log into student portal using Google Chrome.
Hover over the “My Resources” menu.
Click on “My Documents”.
Category of document is “Academic”. For document type, select “Letter to confirm study”. Include Letter Head “Yes” and click “Download”.
How do I check my results? / Unofficial transcript
Log into student portal using Google Chrome.
Hover over the “My Resources” menu.
To check your results at the end of the trimester or for previous trimesters, click on “Results”.
Click on the plus symbol next to the course name and trimester to view your results.
To generate an unofficial copy of your academic transcripts, from the “My Resources” menu, click on “My Documents”.
Category of document is “Academic”. For document type, select“Academic Transcript – Unofficial” and click ”Download”.
Creating a provisional invoice / how much fees to pay?
Log in to student portal using Google Chrome. Hover over the “My Fees” menu.
Click on “Make Provisional Invoice”.
Under “Options” and “Module”, select the number of subjects you will be enrolling in for the following trimester. Please note that this does not enrol you in the subjects. Click on “Download”.
The provisional invoice will show you how much you need to pay less any existing balance you have in your account.
How do I update my contact details?
Log in to student portal using Google Chrome. Hover over the “My Resources” menu.
Click on “Update my Profile”.
Click on the “Contact Details” tab and then click on “Edit”. Click on “Save” to save any changes.
Log in to student portal using Google Chrome. Hover over the “My Fees” menu.
Click on “Pay Fees”.
You can then click on either the “Payment Options” button in grey or the blue button called “View Payment Options”
This will take you to the page with all the payment options
Can I make payment by Telegraphic transfer or bank transfer?
Details for these payment options can be found in the attachment sent with the payment reminder emails. When making payment, please make sure to include your student ID number as a reference so our Finance team can allocate your payment.
Please check your student account in student portal in a week’s time to make sure payment has been received and allocated to your account.
From the student portal log in screen, click on “I forgot my password”.
Type your student number in the username field and leave the option as verify by email.
You will receive an email to your personal email address that we have on file for you.
Please copy and paste the link from the email to Google Chrome, and follow the instructions to create a new password.
If you are trying to access Moodle directly, your log in credentials will not work.
Please try accessing your Moodle by:
If you are still having log in issue, please try resetting your password and contact the Student & Academic Services team if you need further assistance.
Defer request / Leave of Absence ( LoA)
For current students, please contact your Academic Coordinator to enquire about taking a deferral/leave of absence.
If you are yet to commence your course and wish to defer your course start date, please contact our Admissions team.
Please contact your Academic Coordinator.
Please contact your current academic coordinator who will be able to advise you and discuss about course change
If you are a new student and have problems with your log in credentials, please visit level 5 at Sylvia Walton Building for assistance.
If you are current student and have used your log in credentials before but having problems,
Please contact Ask Latrobe
https://www.latrobe.edu.au/students/ask-us
Or
You can get assistance directly from the Ask La Trobe staff at the library.
Enrolment issue / unable to enrol
Please contact your Academic Coordinator if you are unable to enrol due to a block on your enrolment or subject clashes.
If you are unable to enrol due to fees, but have made payment, please contact the Student & Academic Services team.
From 1 January 2023, all higher education students, including those who commenced prior to 2021, must have an Unique Student Identifier (USI).
When must a student have a USI?
Students seeking Commonwealth support, in the form of a Commonwealth supported place and/or a HELP loan, must submit their USI when they apply for support. Other students will need a USI to confer their degree.
International students planning to study onshore, but who have not yet arrived should not be directed to provide a USI as a condition of enrolment. Commencing and returning international students must land in Australia and go through customs before they can create a USI using their non-Australian passport and visa as a form of ID.
Onshore, international students should be encouraged to acquire a USI as soon as possible.
Create a USI at www.usi.gov.au
Offshore international students’ exemption
The Minister for Education has, by legislative instrument, provided an exemption for offshore international students being required to have a USI in order to have their degree conferred. This provides an exemption for students who are unable to create a USI because they do not have the necessary supporting documentation and will not complete any of their study onshore in Australia. The exemption also provides that international students who have completed their course of study in Australia prior to 1 January 2023, and have returned to their home country, are exempt from the conferral of award requirement.
International onshore students
Students who have partially studied onshore, prior to 1 January 2023, but will complete the remainder of their study offshore in their home country, are not exempt from the conferral of award requirement. These students should be directed to create a USI as soon as possible. If one of these students has already returned to their home country to complete their study offshore, they will need to apply for an individual exemption through the Student Identifiers Registrar. It is the expectation that only students in this situation, or students who have a genuine personal objection will seek an individual exemption, and that the vast majority of students studying in Australia will apply for a USI during their enrolment or study period.
How do I request for a Student ID card?
To request a student ID card, please click on the link and fill in the form: https://app.pipefy.com/public/form/lf65pwwW
New student ID cards or cards needed due to course extension are free of charge. There is a charge of $30 to issue a replacement for lost or stolen cards.
I need a special letter typed up (invitation letter, break letter, Centrelink letter etc)
There will be a charge of $30 for your letter. Please click on the link and fill in the form: https://app.pipefy.com/public/form/4fUn1FHB
We will reply with instructions on how to make payment for the letter.
How do I receive an official copy of my transcript or certificate
FSDP: You will receive your official transcript and certificate at graduation, or you can request for it to be printed and picked up or posted to you after graduation. Any additional copies needed will be charged at $30 per document. Please click on the link and fill in the form.
ELICOS: You will receive an unofficial copy of your ELICOS report via email. If you require the official report and the certificate on completion, please click on the link and fill in the form.
How do I withdraw from my studies?
Please click on the link and fill in the withdrawal form: https://app.pipefy.com/public/form/1dVvyqBo
For international students on a student visa, please note that if you wish to withdraw from your studies, you are required to return to your home country. You will need to attach an air ticket to your withdrawal application. You cannot withdraw and then transfer to another Australian education provider.
I need a Learning Access Plan; how do I go about it?
Please click on the link and fill in the form. https://app.pipefy.com/public/form/td9YRqjz
You must complete and submit the blue special consideration form within 72 hours of the due date of the assignment, quiz, the date of the test etc. Please click on the link and fill in the form, making sure to attach the relevant evidence: https://app.pipefy.com/public/form/1BbmjoSH
I missed my exam/final major assessment yesterday. What can I do?
You must complete and submit the red special consideration form within 72 hours of the date of the examination or due date of the major assessment. The application will be reviewed by the Academic Review Committee. Please click on the link to fill in the form, making sure to attach the relevant evidence: https://app.pipefy.com/public/form/Bv09nut5
I have a concern or feedback/complaint. Where do I lodge it?
Please click on the link and fill in the form. https://app.pipefy.com/public/form/IgklW-Tm
